- Check the labeling of the garment. On the labeling of clothing and textile products, be sure to look for the product's name if you are not sure, the garment's size, the fiber composition of the product (except for fur and leather garments), and the care instructions or care label.
- If you buy a fur or leather garment, make sure that the label also indicates the type of material (natural or fur, faux or artificial fur). In the case of natural fur, the type of animal must also appear on the label.
- The manufacturer or his authorized representative is responsible for the label's presence and the accuracy of the label's information. Importers and wholesalers of clothing and textile products must ensure that the products they offer and sell are labeled as required.
- Follow the size marking on the garment. This will tell you what size the garment is for. On the garment itself, you can find this on the textile tape attached to the garment, on the label, or the product's packaging.
- The garment's size may be indicated by numerical values of the size (body measurements in centimeters) or by other combinations of letters, numbers, or letters and numbers (e.g., XL, 46). In the case of an asterisk, numerical or alphanumerical designation, a table of the numerical values of the corresponding size measurements or a pictogram on the garment must be visible to you in the shop.
- Check the garment for a care label. The care label will tell you how to care for the garment. You can find the care label on the garment itself, on the textile tape attached to the garment, on the label, or on the product's packaging.
- The care label can consist of both verbal instructions and graphic symbols. Some of the indications may be national indications specific to garments produced in certain countries (e.g., Chinese, Korean, American garments, and textile products). In such cases, you should contact the seller for assistance in making your choice.
- If you discover a defect in the garment you have bought, you should immediately contact the trader from whom you bought the garment with a complaint. If the trader refuses to settle the complaint or disagrees with the proposed solution, you should contact the Consumer Disputes Committee.
- If you discover a defect in the garment you have bought, you should immediately contact the shop from which you bought it. If the trader refuses to settle the complaint or disagrees with the proposed solution, you can take the matter to the Consumer Disputes Committee.
- In the case of discounts, clothing and textile products must also be labeled as required.
- The seller is liable to you for any defect caused by incorrect care labeling, while the manufacturer must provide the items with the correct labeling.
- Dry-cleaners will only accept garments with a care label. In the absence of care instructions, the risk of incorrect care of the product falls on you. Therefore, do not dry-clean a garment that needs or wants to be dry-cleaned with a care label.
- If possible, buy a garment that can be washed. The substances used in dry-cleaning are harmful to both the environment and your health.
- Textiles that can be washed but that you don't know how or don't dare to treat yourself can be cleaned in a laundry.
- Wash/clean multi-piece garments (e.g., a costume) together so that the items' color and texture changes are uniform.
Children's clothing has safety requirements for children up to the age of 14.
On the safety of children's clothing:
- standard EVS-EN 14682 "Safety of children's clothing. Safety requirements for children's clothing: "Safety requirements for children's clothing." Specifications."
The standard has also been translated into Estonian and can be consulted and ordered from the Estonian Standardisation and Accreditation Centre www.evs.ee. The safety requirements for children's clothing are to minimize the risk of accidental entanglement in cords and drawstrings on children's clothing.
The safety requirements for children's clothing require that
children up to the age of seven years (up to 1.34 m) must not have hoods or collars with laces or strings;
for children aged 7 to 14 years, the hood and collar fastenings must not be elasticated, must not be longer than 7,5 cm and must be permanently fastened, and there must be no loose-fitting strings on the hoods and collars;
the length of the free ends of cords and laces in the waist and chest area must not exceed 14 centimeters;
garments with a ribbon running down the back of the neck must not have loose ends in the neck area;
the length of the free ends of a wider belt intended to be fastened behind the back must not exceed 36 centimeters, and ribbons and cords coming out of the back of the garment or fastened at the back are not permitted;
cords and ribbons must not extend below the lower edge of the sleeve and garment;
drawstrings or cords at the bottom of long trousers must be completely inside the garment;
shoulder straps are allowed if they are designed as an extension of the garment or are sewn to the front and back of the garment, and the free ends of the straps attached to them must not exceed 75 mm;
functional or decorative ribbons and strings coming out of or tying at the back of garments are not allowed; a belt is allowed.
For clothing for young children (under three years), please note that any small parts (decorations, stones, pearls, buttons, etc.) attached to the garment must not come off easily, as the removal of such small parts may cause a choking hazard (the child puts the small part in his mouth).
See the video created by the European Commission on the safety of children's clothing.
Before buying footwear
- make sure you understand its purpose and conditions of use (e.g., in the case of sports shoes);
- choose the right size: to do this, be sure to try on both pairs of shoes to make sure they are not too tight or too big;
- choose standard size, or slightly larger if you want to use interchangeable insoles;
- choose footwear made of the suitable material for you: to do this, check the labeling on the shoes and think about the conditions in which you will be wearing them;
- ask the seller about the materials used to make the shoes, the conditions under which you will wear them (on the street or indoors, etc.), and how they will be maintained.
When caring for your footwear, keep the following in mind
- Choose the care product according to the material of the footwear.
- For worn or faded footwear, use care products that contain color.
- To avoid salt stains, treat shoes before wearing and, if stains have formed, use a special care product to remove them.
- Use a creme of the same color as your footwear, so you don't need any special dyes.
Remove loose dirt from dyed leather with a cloth, cover the shoes with a cream, dry, and whisk the shoes to shine. Occasionally clean your shoes with a special care product that repels dirt and water.
For suede and suede leather, clean shoes with special brushes and sponges if necessary. Then rub the soiled areas with suede stone or treat with a special care product. Allow to dry and finally brush the footwear carefully in one direction. Use special care products to make the shoes water-repellent.
For aniline leather, clean shoes carefully by removing loose dirt with special brushes or sponges. Treat footwear with special waxes and oils.
Treat nubuck shoes in the same way as suede shoes.
On textile shoes, remove dried dirt with a soft brush, use special products to remove stains. Use water-repellent products.
For synthetic footwear, clean with a soft brush or silicone sponge, using a damp cloth if necessary. Keep footwear away from moisture.
If your footwear shows any defects despite proper wear and care, contact the retailer first to resolve the problem. If the trader refuses to resolve the complaint or you disagree with the company's solution, you can file a complaint with the Consumer Disputes Committee.
If you disagree with the Committee's decision, you can take your case to the county court. The other party can do the same.
- If you use your footwear for its intended purpose, maintain it correctly and regularly, and take it in for repair in good time, you will prolong its life.
- Generally, footwear faults will become apparent within a month if worn correctly, but hidden manufacturer defects can show up later.
- You also have the right to complain with the repairer after a shoe repair service has been carried out.
- Ask for proof of purchase when you pay for your shoes at the shoe shop or pay the shoemaker for the shoe repair. Be sure to keep the receipt as it will help you to solve any problems later.
Last updated: 06.04.2021