14-day right of withdrawal

Considering that internet purchases do not enable you to inspect the desired products as closely as you would at a regular store, you have the right to withdraw from a distance contract under the Law of Obligations Act within 14 days after receiving the product. In the case of a service, the term of contract begins with the conclusion of the contract.

You should know the following regarding returning products.

  • If the vendor has not notified you of the right to withdraw from the contract within 14 days, you can withdraw from the contract within 12 months after receiving the product.
  • The return costs will often be covered by the vendor, however, they can assign that commitment to you as well, but then it should be reflected in the ordering terms and conditions.
  • If you decide to withdraw from the contract, the vendor is required to return the money you have paid within 14 days, at the latest, after withdrawal from contract (incl. postal fees you have paid when receiving the goods). Your task is to send the ordered goods back to the seller.
  • The 14-day right of does not apply to, inter alia: goods that have been produced by taking into account your specific needs (e.g. according to your measurements), goods that are perishable or lose value with age, periodicals (e.g. magazines), audio and video recordings and computer software if their containers have been opened by the consumer, sealed goods that have been unsealed after delivery and are therefore not suitable for return due to health protection or hygiene reasons (e.g. cosmetics, lingerie and bikinis), entertainment and travel services.

You have the right to file a complaint to the vendor within two years after receiving the product you have ordered online, should any defects become apparent after receiving said product.


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