Off-premises contracts

When concluding a contract in the consumer's home or the workplace, in public transport, on the street, or at leisure events, it is an off-premises contract.

The regulation of contracts signed outside the commercial premises does not apply to contracts where the consumer does not pay more than EUR 20 for the subject of the contract.

Before concluding the contract, the seller shall provide the consumer, in addition to the conditions for the withdrawal of the goods or services purchased, with thorough information about the contract.

In the case of a contract signed outside the commercial premises, the obligation to pay the fee may occur both after the contract or later, in installments.

In the case of an Off-premises contract, the consumer has the right to withdraw from the contract within 14 days from receipt of the goods or the service. The withdrawal of the contract does not need to require any justification by the consumer.

If the seller has not informed the consumer about the right to withdraw from the contract, the consumer may withdraw from the contract within 12 months from the moment of receipt of the goods or the conclusion of the service contract.

In return for the consumer's contract, the company must return the money to the consumer without delay, but no later than within 14 days of the withdrawal. Over the same period, the consumer must return the goods to the company.

The consumer is entitled to submit a complaint to the seller for non-compliant goods (e.g., if the goods purchased have a defect) within two years from receipt of the goods.

If a seller or service provider refuses to resolve the consumer's complaint or disagrees with the offered solution, the consumer can submit a claim to resolve a dispute to the Consumer Dispute Committee or through the ODR platform.

Last updated: 05.04.2021